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Returns
Returns
In accordance with The Consumer Protection (Distance Selling) Regulations 2000 (as amended), if you are not completely happy with any item (except personalised gifts) you have purchased from us, for whatever reason, please send it back for a full refund of the purchase price.
Please note that custom made or personalised products cannot be cancelled or returned. except for certain circumstances - see below. This is as specified in UK legislation The Consumer Protection (Distance Selling) Regulations 2000 Regulation number 13 C.
In the case of custom made or personalised items these may only be returned in the following circumstances:-
If the item is found to be damaged or faulty. On receipt of the faulty item Blink Gifts will dispatch a new one and provide a refund of postage costs incurred by you in order to return it.
The product was incorrectly supplied by us or if we have made a mistake in fulfilling your order, a replacement product will be dispatched on receipt of the faulty product.
Where we have made the mistake we will provide a refund of the postage costs incurred by you in order to return the faulty product.
This guarantee is good for 7 days from the original delivery date providing the items are returned undamaged (except if reason for return is 'damaged goods') and in the same packaging as dispatched.
Please email us and let us know that you would like to return an item(s) before you return anything.
We advise customers to acquire proof of posting from the post office. Once we have received the goods the refund of the purchase price will go to the purchaser's credit card or Paypal account.
Damaged or faulty goods must be returned to us. We regret we cannot refund charges if the goods have been disposed of.
This does not affect your statutory rights as a consumer. If you have a comment or complaint about any aspect of our service please contact us by e-mail or telephone 01942 708316.
For further information about your rights as a consumer please see the Consumer Protection Regulations for distance selling by clicking here.
Please note that custom made or personalised products cannot be cancelled or returned. except for certain circumstances - see below. This is as specified in UK legislation The Consumer Protection (Distance Selling) Regulations 2000 Regulation number 13 C.
In the case of custom made or personalised items these may only be returned in the following circumstances:-
If the item is found to be damaged or faulty. On receipt of the faulty item Blink Gifts will dispatch a new one and provide a refund of postage costs incurred by you in order to return it.
The product was incorrectly supplied by us or if we have made a mistake in fulfilling your order, a replacement product will be dispatched on receipt of the faulty product.
Where we have made the mistake we will provide a refund of the postage costs incurred by you in order to return the faulty product.
This guarantee is good for 7 days from the original delivery date providing the items are returned undamaged (except if reason for return is 'damaged goods') and in the same packaging as dispatched.
Please email us and let us know that you would like to return an item(s) before you return anything.
We advise customers to acquire proof of posting from the post office. Once we have received the goods the refund of the purchase price will go to the purchaser's credit card or Paypal account.
Damaged or faulty goods must be returned to us. We regret we cannot refund charges if the goods have been disposed of.
This does not affect your statutory rights as a consumer. If you have a comment or complaint about any aspect of our service please contact us by e-mail or telephone 01942 708316.
For further information about your rights as a consumer please see the Consumer Protection Regulations for distance selling by clicking here.
