Terms and Conditions

These terms and conditions were last updated on 27th March 2010. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means Blink Gifts Ltd. “You” or “your” means the person accessing, using or ordering from our website over the Internet.

Additional Terms and Conditions apply to users joining our Affiliate Scheme, please see the affiliates page.

Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

1. Use of Blink Gifts website

You may view, download for caching purposes only, and print pages or other content from the website, provided that:

1.1) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;

1.2) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;

2. Limitations of liability

The information on this website is provided free of charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is always correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

Our liability is limited and excluded to the maximum extent permitted under law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

3. Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.

We may disable your user ID and password at our sole discretion OR if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.

4. Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version. 

5. Entire agreement

These terms and conditions, together with our security policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

6. Prices, description and availability of goods

Prices are subject to change without notice and all goods are sold subject to availability. Prices other than those in GBP are shown for guidance purposes only. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product.

Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions.

Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

7. Value Added Tax - VAT

Value Added Tax (VAT) is calculated on shipping destination. When applicable it is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may b0e subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.

8. Payment methods

You may order online using a credit or debit card we accept Delta, Maestro, Master Card, Solo, Visa and Paypal. You may also order by telephoning us and pay using your credit or debit card.

You may print and post your order to us and pay by credit or debit card, cheque or postal order.

All prices are in pounds sterling and credit or debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.

Cheques and postal orders will only be accepted for UK customers only and should always be in pounds sterling made payable to Blink Gifts Limited.

Goods will be dispatched immediately on receipt of a postal order.  Payment by cheque, goods will not be dispatched for ten days.

Please note that no items will be dispatched until payment has been received in full there are no exceptions to this rule.

9. Delivery arrangements

Your shopping basket displays the goods you have purchased with an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some ‘made to order’ goods may take longer.

The costs for delivery are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time.

Additional time should be allowed where payment is made by cheque, as we will not despatch goods until the cheque has cleared.

10. Cooling off period, cancellation and returns

We do our utmost to ensure that you will be satisfied every time you shop with us. Our satisfaction guarantee means that if for any reason you are unhappy with the goods purchased (except personalised gifts) you may cancel your order and return the goods to us within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation.

It is your responsibility to take care of the goods before returning them and they must be returned in a state where they can be resold.

When returning anything, it is absolutely vital that you first make contact with us to inform us that you wish to return something. When returning the item you must enclose a covering letter with the return detailing your name, full address, order number and reason for return.

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to us. If however the goods are faulty then the postage costs will be refunded.

In accordance with The Consumer Protection (Distance Selling) Regulations 2000 (as amended), personalised gifts and custom made products cannot be cancelled or returned. Except for certain circumstances, see below. This is as specified in UK legislation.

The Consumer Protection (Distance Selling) Regulations 2000 Regulation number 13 C by clicking here.

In the case of custom made or personalised items these may only be returned in the following circumstances:-

If the item is found to be damaged or faulty. On receipt of the faulty item Blink Gifts will dispatch a new one and provide a refund of postage costs incurred by you in order to return it.

The product was incorrectly supplied by us or if we have made a mistake in fulfilling your order, a replacement product will be dispatched on receipt of the faulty product.

Where we have made the mistake we will provide a refund of the postage costs incurred by you in order to return the faulty product.
This guarantee is good for 7 days from the original delivery date providing the items are returned undamaged (except if reason for return is 'damaged goods') and in the same packaging as dispatched.

Please email us and let us know that you would like to return an item(s) before you return anything.

We advise customers to acquire proof of posting from the post office. Once we have received the goods if a refund is applicable the refund will go to the purchaser's credit card or Paypal account.

Damaged or faulty goods must be returned to us. We regret we cannot refund charges if the goods have been disposed of.  We may ask in certain circumstances to send us photo of damage rather than returning the product.

This does not affect your statutory rights as a consumer. If you have a comment or complaint about any aspect of our service please contact us by e-mail or telephone 01942 708316.

For further information about your rights as a consumer please see the Consumer Protection Regulations for distance selling by clicking here.

11. Lost items

It is a very rare occurrence that items get lost in the post. However, in this situation our policy is as follows:-
Royal Mail do not consider something is lost until fifteen working days after the date of dispatch. Any item that 'goes missing in the post' should be notified to us on or after the fifteenth working day of receipt of dispatch notification email.

We strongly recommend that before you contact us you should make enquiries with your local sorting office and or post office to check if they are holding the item for you. You should do this even if no card has been left by the post office saying they were unable to deliver your item.

Items not received must be claimed for from Royal Mail by the purchaser. Blink Gifts will assist by forwarding copies of documentation such as proof of postage, but all claims must be pursued by the purchaser.

We regret that we will be unable to replace free of charge any item lost in the post, you will need to make your purchase again. Any costs relating to your original purchase should be claimed back from Royal Mail.

For more information on Royal Mail late or lost items click here.

12. Undelivered or returned items

Any orders returned to us because they could not be delivered or were not collected from the courier or Royal Mail we will make contact to inform you of the returned item.

The order will not be dispatched again until postage has been paid in full.

13. Complaints

With our 100% satisfaction guarantee and our excellent customer service we believe that there will be very rarely a reason to complain, but if you do have such a reason, then we can confirm we will acknowledge such complaint within three working days and will treat it with the utmost importance.


Send any complaints in writing by post or email and we will endeavour to resolve your problem within seven working days.


14. Offensive or age restricted material

We take care to ensure that no material likely to cause offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children. By placing an order for products with age restrictions you declare that you are of legal age to purchase those products.

15. Trademarks and copyright

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the website are the property of www.blinkgifts.com.

ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

Customers must determine whether they have permission to use photograhs, logos or slogans.  No responsibility shall be taken by ourselves for any misuse of copyright material.

16. Privacy Policy

This privacy statement applies solely to information collected through this website.

Information Collection and Use.

We are totally committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:

Your name and address
Your contact telephone numbers (only to enable us to contact you in the event of a query)
Your e-mail address 
Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors)
We will confirm your personal details on our acknowledgement of order. If you have registered you may check, amend or remove your personal details by clicking the login button. If you are not registered you may check, amend or remove your personal details by e-mailing or writing to us.

By registering or ordering through our website you consent to the collection and processing of your personal details by us.

Cookies

A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive.
We use persistent Cookies which are stored on your computer to remember who you are and to enable your shopping basket contents to be stored until your next visit.

You do not have to have persistent Cookies enabled to use the site.

We use temporary 'Per session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.

Log Files

We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

Links to and from 3rd party websites

We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

Surveys & Contests

From time-to-time our website requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes and may be used to send you marketing or promotional materials where indicated. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website.

17. Notification of Changes

If we change our Terms and conditions, Privacy policy or Security policy, we will post notification of these changes on this page so you are aware of them.

Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you by e-mail and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected. 

18. Legals

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.